The financial magazine Forbes published a ranking of airlines that lose luggage the most in the UKbased on data from British air transport regulator CAA (Civil Aviation Authority).
According to the Forbes investigation, 28% of British passengers have encountered problems with airlines having mishandled their checked baggage during their trip over the past five yearsfor the period between 2018 and the third quarter of 2022.
The five worst airlines for handling checked baggage:
Forbes found the low cost to be the worst offender when it comes to baggage damage, loss or delay. It registered 954 complaints about baggage between 2018 and the third quarter of 2022. As a reminder, this represents only 4% of the total of 23,000 complaints received by the airline during this period. The most common complaints relate to flight delays.
The only non-low-cost airline on this list of five, British Airways racked up 844 baggage complaints between 2018 and the third quarter of 2022. British Airways’ baggage complaints represent 6% of the total 13,600 complaints made by its airlines. passengers.
In third place, passengers on the British low-cost airline complained about their luggage 565 times between 2018 and the third quarter of 2022, representing 2% of the total number of complaints against the airline. In total, easyJet passengers lodged more than 29,100 complaints. This is the highest total number of complaints, all issues combined, received by airlines in this list of five.
Passengers on the Hungarian low-cost airline complained about their baggage 552 times between 2018 and the third quarter of 2022. Baggage complaints accounted for 6% of the total 8,922 complaints filed against Wizz Air.
The Norwegian low-cost airline received 419 complaints about baggage between 2018 and the third quarter of 2022. This is 56% less than Ryanair and 7% of the total number of complaints received by Norwegian. A total of 6,061 complaints have been filed against Norwegian.