United Airlinesbased in Chicago, says that when flights are delayed or canceled, it will use its app to send customers reservation options and, in some cases, vouchers for meals and hotel rooms.
United Airlines has rolled out a new feature to its mobile app: the app now automatically presents flight alternatives change of reservation personalized, information from baggage tracking and vouchers from meal And accommodationif applicable – if the flight is delayed or cancelled. United began testing the service on its app late last year and found it had reduced the number of people waiting in lines at airports to speak to airline agents.
Airlines are under pressure from theBiden administration to improve customer service. The Department of Transportation recently said it would begin drafting new rules to require a compensation passengers when the airline causes delays and cancellations.
United Airlines Chief Customer Officer Linda Jojo said the app’s new features will save time, reduce discomfort and reduce stress for travelers because “we know that things don’t always go as planned”. “Furthermore, it’s another example of United’s continued investment in new technology and tools. »
So far this year, United Airlines has canceled approximately 5,400 flights, or 1.3% of its program, which is in line with the industry average, according to figures from FlightAware.com. And nearly 100,000 other flights arrived at least 15 minutes late.