Frontier Airlines has put into effect new fee reductions and policy changes effective for tickets purchased on or after April 13, 2011.
At the same time Frontier Airlines is launching Frontier Express as a brand that will now be used for all Frontier flights operated by Embraer ERJ-135 and ERJ-145 regional jets and Bombardier Q400 turboprops. The Frontier Express branding will indicate that the in-flight service and amenities on these flights will differ from Frontier’s standard mainline service found on Airbus A320-family, Embraer 190 and Embraer 170 aircraft.
Key fee and policy changes made by Frontier include the addition of no change fees for itinerary changes made prior to the day of travel on the airline’s Classic fares and the expansion of the airline’s guest commitment posted on www.FrontierAirlines.com. (Scroll over the tab for ‘Customer Service’ near the top of the airline’s home page and “Our Guest Commitment’ is the first menu item.)
“Many of the changes we’re making are really geared towards those who value choice and clarity in their travel experience,” says Ian Arthur, Frontier Airlines’ vice president of marketing and branding.
“With the Classic fare, a guest can now enjoy the flexibility of no change fees, in addition to two complimentary checked bags, same-day standby, bonus EarlyReturns miles and more – making the Classic fare by far the best bang for your buck,” says Arthur. “The beauty of our Classic and Classic Plus fares is the freedom they provide our guests to select the option that best meets their unique travel needs and bundles those features into an affordable package, rather than paying for them à la carte.”
For tickets purchased on or after April 13, 2011, Frontier will reduce the change fee from $100 to $50 on Economy fares and will also add a discount on the first checked bag fee for any guest who checks in online at www.FrontierAirlines.com. This discount is currently set at $5, which reduces the checked bag fee from $20 to $15 on the Economy fare. Guests traveling on Classic and Classic Plus fares will continue to receive two complimentary checked bags on every flight.
Frontier Airlines says it has also added another level of transparency for its guests by posting its revised guest commitment online. The guest commitment outlines what a Frontier Airlines guest can expect in any kind of irregular operation including, flight delays and cancelations. As described above, the guest commitment can be found in the customer service section at FrontierAirlines.com.
Effective April 13, 2011, Frontier is also removing the flat fee for checked bicycles and will now include them in the standard baggage allowance, meaning customers traveling on Classis or Classic Plus fares can include their bike as one of their two complimentary checked bags and Economy passengers would pay $20 if the bike is one of their first two checked bags. Bikes will be exempt from any oversize fees, but subject to overweight fees and excess bag fees, if applicable. This is similar to the carrier’s current policy for golf clubs and skis.
Other policy changes are:
● Name changes will now be permitted for $50 on Classic and Economy tickets. Classic Plus ticket holders and Summit-level EarlyReturns members can change a name at no charge. In addition to the name-change fee, guests will also be responsible for paying any difference in fare at the time the change is made;
● Fees for same-day confirmed flight changes on Classic tickets will be reduced to $25 from $50 with no fare difference; and
● The excess bag fee – for a third bag and beyond – will be standardized at $50 per bag for all markets, domestic and international.
In other news, Frontier Airlines has agreed a partnership with The Wilderness Society, a leading public-lands conservation organization working to protect wilderness and inspire Americans to care for wild lands. Frontier will serve as the official airline of The Wilderness Society and support its ongoing efforts to protect America’s wilderness areas.
Frontier’s partnership with The Wilderness Society will support wilderness and wildlife protection in communities across the United States, including areas within the White River National Forest region of Colorado, the San Gabriel Mountains in California, and the Arctic National Wildlife Refuge in Alaska, among others.
To mark their partnership, Frontier Airlines and The Wilderness Society are launching the ‘my wildernes’s campaign. An interactive campaign launching on April 18, ‘my wilderness’ asks individuals to share their favorite stories of experiences in their own wilderness. With ‘my wilderness’, people will be able to participate in contests to visit wild locales, watch videos featuring wild places of the month, get outdoors tips and learn more about the places they love.
Frontier will support The Wilderness Society through financial contributions, creative fund-raising efforts and employee volunteerism. For more information, visit FrontierAirlines.com and www.wilderness.org.