Singapore Airlines has now made advance selection of Economy Class seats on SIA-operated flights available through all booking channels.
Previously, the ability to perform specific seat selection in SIA’s Economy Class was exclusively available to customers who booked their flights via the Singapore Airlines website. Only generic seat requests were available for bookings made through travel agents, other airlines or SIA reservations and ticketing offices and call centers.
Travel agents and other airline personnel who are subscribed to global distribution systems, as well as Singapore Airlines’ reservations and ticketing offices and call centers, will now be able to help customers request specific seats in Economy Class. This service is already in place for Suites, First and Business Class customers.
“Through feedback from our customers, we have seen growing demand for the ability to make specific seat requests in Economy Class through all booking channels, including travel agencies, our ticket offices and call centers,” says Tan Pee Teck, Singapore Airlines’ senior vice president product & services. “We believe this new service will provide our customers with greater ease and convenience when making their travel arrangements.”
Specific seat selection in Economy Class is available immediately. However, certain seat types, such as those with bassinet facilities, emergency exit row seats and seats reserved for passengers with reduced mobility, will be reserved and will not be available for specific seat selection.
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