American Airlines has expanded its mobile boarding pass service to 19 additional U.S. airports. The service allows customers departing on U.S. domestic flights from select airports to receive their boarding passes electronically on their mobile phones or PDAs, saving time and bypassing the need to print and present a paper boarding pass at the airport.
The airports at which American Airlines has newly added its mobile boarding pass service are:
● Albuquerque International (ABQ)
● Charlotte Douglas International (CLT)
● Cleveland Hopkins International (CLE)
● Denver International (DEN)
● El Paso International (ELP)
● Houston George Bush Intercontinental (IAH)
● Jacksonville International (JAX)
● Little Rock Adams Field (LIT)
● Memphis International (MEM)
● New York La Guardia (LGA)
● Oklahoma Will Rogers World (OKC)
● Orlando International (MCO)
● Phoenix Sky Harbor (PHX)
● Salt Lake City International (SLC)
● San Antonio International (SAT)
● San Diego International (SAN)
● San Francisco International (SFO)
● Tulsa International (TUL)
● Washington Dulles International (IAD)
Mobile boarding passes, which use a two-dimensional (2-D) barcode, were introduced by American in late 2008, and were previously available for passengers departing on domestic flights from Austin-Bergstrom International (AUS), Chicago’s O’Hare International (ORD), Dallas-Fort Worth International (DFW), Los Angeles International (LAX), John Wayne Orange County (SNA), Las Vegas McCarran International (LAS), Jackson Atlanta International (ATL) and Minneapolis-St. Paul International (MSP) airports.
American’s mobile boarding pass program is in partnership with the United States Transportation Security Administration (TSA). The airline says it will extend the program to additional U.S. airports in the coming months.
“Customers who choose this option can bypass printing a boarding pass at their home, office or even at the airport. At the airport they can go straight to the security checkpoint and then to the aircraft. This is a great alternative for our customers on the go,” says Andrew Watson, American’s vice president ― customer technology.
To use the mobile boarding pass option ― either with the traditional desktop version of AA.com or the mobile version ― customers must have an active e-mail address where their boarding pass may be sent and an Internet-enabled mobile device where the 2-D barcode can be received. At present, customers may list only one person in their reservation. Domestic-flight destinations for which American’s mobile boarding pass service can be used at enabled airports include those within the United States, as well as the U.S. Virgin Islands and Puerto Rico.
When customers check in for their flight using American’s Web site, AA.com ― either the desktop or mobile versions ― they have the option to receive their boarding passes on their cell phones or PDAs. With this option, they will receive an e-mail with an Internet link to the boarding pass. The mobile boarding pass contains a 2-D barcode that can be scanned at TSA security checkpoints and at American Airlines gates.
At the airport, customers simply scan their cell phone or PDA screen when going through security (proper identification must be presented) and when boarding, just as they would with a traditional paper boarding pass.
Customers who wish to check bags can also use the option by scanning the boarding pass on their cell phone or PDA screen at American Airlines self-service machines or ticket counter check-in facilities.
Passengers who check in online and wish to print a paper boarding pass are still able to do so. At the end of the online check-in process on AA.com, customers may select “Print” (customers can print the pass at that time, or use a self-service check-in machine to print at the airport), “E-mail for Print” (the boarding pass is e-mailed and customers can print at their convenience), or “E-mail for use on Cell Phone or Other Device” (customers receive an electronic boarding pass via e-mail on their cell phone or mobile device, which can then be presented at the airport).
For more information on mobile boarding passes on American Airlines, including instructions on how to use the new system, visit www.aa.com/mobileboarding.