London airport from Heathrow launched a trial on October 3 allowing passengers to pre-book slots of security before their trip. It is one of the first airports in the United Kingdom to offer this system.
Heathrow Timeslot is a free service which will give passengers a designated time and point of entry into the Safe Search Zone (PIF), “thus ensuring peace of mind when traveling, and also helping to reduce waiting time for all passengers by enabling colleagues to plan resources more efficiently”specifies the airport in a press release.
The trial is running at Terminal 3 for up to six months and is initially open to passengers flying with four airlines, American Airlines, Delta, Emirates and Virgin Atlantic. Other airlines could be added during the trial. “The results of the trial will inform any future expansion or deployment to other terminals »notes the airport. “This is the airport’s latest initiative to improve the passenger experience. Heathrow passengers regularly passed through security checks in less than 5 minutes over the summer and passenger satisfaction was higher than pre-pandemic levels, reflecting the investment the airport, airlines and their ground agents made to recruit and train more than 25,000 new colleagues over the last two years. »
“Everyone knows about airport security, but at Heathrow we are constantly thinking of innovative ways to enhance security and streamline the experience for our passengers. This new trial will give passengers a little more certainty and reassurance before their journey and we think it will be particularly popular with families or nervous travelers who perhaps want a little more confidence in their journeys. We look forward to seeing the data come back to us to enable us to learn from how we can roll this out more widely at Heathrow.”commented Mark Powell, director of operational planning at Heathrow.