JetBlue introduced a formal family seat guarantee to ensure that children aged 13 and under can sit next to an adult traveling with them on the same reservation.
JetBlue specifies that this initiative is part of its “continued commitment” to improve the travel experience and “to promote comfortable and stress-free travel”. “We know that traveling with young children can add challenges, and we want to do everything we can to put parents and families at ease by providing them with a smooth trip every time they choose JetBlue.”said Joanna Geraghty, president and COO of JetBlue. “This enhanced family seating policy reflects our commitment to continuing to meet the needs of our customers and provide exceptional service. »
JetBlue’s Family Seat Guarantee incorporates a new process that proactively identifies reservations plane tickets with children and adults traveling together without prior seat assignment. Without additional feesthe process will ensure that a child traveling will be assigned a seat next to at least one accompanying adult when seats are available.
Customers who choose the Blue Basic rate of JetBlue, the basic economy version of the airline, are included in the family seat policy. For reservations made in 24 hours prior to scheduled travel, seats may need to be manually assigned by a JetBlue airport crew member. All customers are encouraged to continue to proactively select their seats at the time of booking to ensure the smoothest possible travel experience.
