In-flight diarrhea at Delta, vomit-stained seats at Air Canada: both companies apologize

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Air Canada apologized to two passengers who were escorted taken off a plane by security after protesting that their seats were stained with vomit. Delta Air Lines did the same for passengers on an Atlanta-Barcelona flight forced to turn around because of a diarrhea dazzling from one of them.

“At first we didn’t know what the problem was”posted Susan Benson on Facebook about a foul odor on the Air Canada flight on August 26 between Las Vegas and Montreal. “Apparently, on the previous flight, someone threw up. The flight attendant apologized, but explained that the flight was full. » According to Ms. Benson, Air Canada staff had “attempted a quick clean before boarding, but was clearly unable to do a thorough clean.” “They placed ground coffee in the seat pocket and sprayed perfume to mask the smell.” But the seat and seat belt were “wet and there was still visible vomit residue.” The flight attendant and a supervisor told them they were sorry, but the flight was full and they would just have to sit there.

A pilot came out of the cockpit after several minutes of “back and forth” indicating to the passengers “that they could leave the plane…and arrange their flights at their own expense, or they would be escorted by security and put on a no-fly list!” » They were then escorted off the plane by security. When asked why they were kicked out, the pilot accused the women of being rude to the flight attendant. Benson disputes this, saying the women were upset and firm, but “They certainly weren’t rude.”

Air Canada said passengers “clearly did not receive the level of care to which they were entitled,” what “was looking into this serious matter” and “operational procedures had not been properly followed in this case.”

Airplane inconveniences also created a buzz this week on social networks with another unusual piece of news. On September 1, a Delta Air Lines Airbus A350 flying to Barcelona, ​​Spain, turned around after a two-hour flight and returned to Atlanta where it had gone to be cleaned due to a “medical problem” on board, Insider previously reported. “It’s a question of health risk” notably indicated the pilot explaining that there was “a passenger who had diarrhea throughout the plane. » The passengers were forced to change planes, and ended up landing in Spain almost 8 hours late. The airline quickly responded to apologize. “Our teams worked as quickly and safely as possible to completely clean the aircraft and get our customers to their final destination. We sincerely apologize to our customers for the delay and inconvenience caused”said a Delta spokesperson.

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