Delta SkyMiles: the CEO thinks he has gone too far in the changes

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Delta Air Lines rethinks the changes she has already announced in her Loyalty programwith the airline’s CEO saying it has gone too far in trying to cater to a surge in the ranks of elite frequent flyers.

Delta said two weeks ago that starting in early 2025, it would base elite status solely on expensesinstead of also counting flights, and would limit access to clubs from the airport for holders of Delta credit cards. “There is no doubt that we have probably gone too far in doing this”Delta Air Lines CEO Ed Bastian told the Rotary Club of Atlanta. “I think we went too fast and we’re thinking about it now. »

Ed Bastian promised “modifications” that the airline would announce “over the next few weeks”. He did not give details.

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