Marc Rochet, boss of the Air Caraïbes and French Bee companies, estimated “inconceivable” baggage breakdowns the day before yesterday at Orly and declares that he intends to request compensation to the Group ADP, airport manager. End of the galley for injured passengers? There were only 1,000 outstanding bags left yesterday according to ADP.
Following a bug in the baggage sorting system which paralyzed traffic throughout Terminal 4 of the airport for twelve hours before yesterday, affecting passengers heading to the Caribbean, among other things, the boss companies Air Caribbean And french bee (Dubreuil Group), judged “inconceivable” this incident. Some 2,000 bags from these two companies would thus have been overdue with many passengers who, although they arrived in the Caribbean or the West Indies, no longer have any personal effects and other basic necessities.
If these companies announced as a priority to redirect this luggage as much as possible yesterday Friday, it is also a question of asking for compensation from the manager ADP. “We will first send the luggage to our customers, then take their complaints, process them, compensate them, and indeed at the end of this count which will undoubtedly take a few weeks, we will present (…) the invoice to Paris airports»said on RMC Marc Rochet. “This major breakdown, which has handicapped our operations, our flights, which has disrupted the plan of our crews, our ground company operators, has financial consequences, and it is obvious that we do not intend to support them”he supported.
In total, 8,300 passengers who had booked with 36 airlines (also to Reunion or other countries on the African continent, etc.) were affected by the incident. According to ADP, out of 6,100 outstanding baggage items, only 1,000 remained yesterday.
As a reminder, the regulations indicate that if a passenger does not see his luggage delivered on arrival, he is entitled to claim from the airline the reimbursement on invoice of the “essential products” that he had to acquire, such as hygiene products, underwear, medicines… Beyond 21 days of delay, the luggage is considered lost and its owner can request a compensation, for a maximum amount of 1,600 euros. But, for everything to be properly validated by the company, it is of course advisable to keep the invoices concerning the effects inside…