This winter, just over 22 million passengers flew in France, but 27% of them had to deal with cancellations or delays of more than 3 hours. AirHelp shares its air traffic analysis and on-time performance reports between November 2022 and February 2023.
Small airports have a disruption rate close to international airports
Among the 5 French airports with the lowest punctuality rate, international airports rub shoulders with small regional airports. The lowest score was recorded by Grenoble Isère airport, followed by Metz-Nancy-Lorraine, where despite the small number of flights only one out of two journeys was on time.
| Airport | Number of flights | % of on-time flights |
| Grenoble Isere | 370 | 50% |
| Metz Nancy Lorraine | 260 | 52% |
| Charles de Gaulle | 56,902 | 69% |
| Toulon Hyeres airport | 274 | 72% |
| Lyon Saint-Exupery | 10,488 | 72% |
Routes most impacted by delays
The flights with the longest delays are all departing from Charles de Gaulle, with extremely poor scores for the destinations of Douala, Taiwan Taoyuan and Bamako Airport. In the top 5 routes on which passengers suffered the most delays this winter:
| Departure airport | Arrival airport | Number of flights | % of on-time flights |
| Charles de Gaulle | Douala | 113 | 16% |
| Charles de Gaulle | TaiwanTaoyuan | 120 | 19% |
| Charles de Gaulle | Bamako Airport | 118 | 19% |
| Charles de Gaulle | Sabiha Gokcen Istanbul | 188 | 30% |
| Charles de Gaulle | J Chavez International Airport | 123 | 30% |
“The situation in France is a reminder of a very important point: flight delays and cancellations can affect every passenger, whether traveling from a small regional airport or Aéroports de Paris. No one is immune, and it is therefore a necessity to protect those injured passengers. This is the mission of AirHelp, the main player in helping air passengers, for 10 years now! » recalls Tomasz Pawliszyn, CEO.
Flight problems: passenger rights
The amount of compensation is calculated according to the duration of the flight. The legitimate claim for compensation depends on the actual length of the delay at the point of arrival as well as the reason for the flight cancellation or delay. Affected passengers can claim compensation retroactively, up to three years after the date of their flight.
Exceptional circumstances such as extreme weather conditions or medical emergencies may have the effect of exempting the operating airline from the obligation to indemnify.
About AirHelp
AirHelp is the world’s largest air passenger rights provider, helping travelers obtain compensation for delayed, canceled or denied boarding flights. The company also undertakes legal and political actions to strengthen passenger rights around the world. For more information: https://www.airhelp.com/fr/
