According to British Airways, the iPads are enabling its flight attendants to have prior awareness of customer preferences and a greater understanding of each customer’s previous travel arrangements, allowing the cabin crew to offer a bespoke, personalized service.

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Scandinavian Airlines has published the seventh addition of its annual ‘SAS Crew Guide’, a handily pocket-sized guidebook consisting of flight- and cabin-crew recommendations for accommodation, shopping, dining, sightseeing and nightlife in many of the cities served by SAS and its partner airlines in Star Alliance.

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Southwest Airlines’ flight attendants have ratified a tentative agreement reached between their union’s executive board and Southwest in September to add the Boeing 737-800 to their current collective-bargaining agreement.

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Southwest Airlines says its potential decision to add Boeing 737-800s to its fleet has moved a step closer, with approval from the board of its flight attendants’ union to allow Southwest’s flight attendants to vote on the move.

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