American Airlines has discontinued displaying and selling fares through www.orbitz.com and its subsidiary Orbitz for Business.
Tickets for travel already purchased through Orbitz remain valid but changes must be made through American Airlines reservations by calling 1-800-433-7300.
Bookings for travel on American Airlines and American Eagle – including all international and domestic classes of service – are still available through a number of outlets including American’s own website, AA.com, which features the airline’s Lowest Fare Guarantee.
Tickets, fares and schedules are also available through American’s reservations agents, thousands of travel agencies in locations worldwide, other online travel agencies such as Priceline.com and metasearch engines such as Dohop.com and Kayak.com.
“American Airlines regrets any inconvenience this may cause our customers. While we could not reach an agreement with Orbitz, we are committed to letting customers know of the multitude of options they have to purchase travel on American Airlines,” says Derek DeCross, vice president – sales. “In today’s competitive marketplace, it is important for American to be free to customize its product offerings to improve the customer experience as well as distribute its products in a way that does not result in unnecessary costs.”
American says it also continues to provide its fare content to travel agency partners, both through global distribution systems and through American’s own, direct-connection technology, which is powered by Farelogix.
The airline says there is no charge to agencies for using American’s Direct Connection service, which the airline says allows travel agencies to offer their customers tailored travel choices, including fares and optional services.
However, American Airlines’ imposition of direct control of the data pipeline to its fares database has resulted in strong criticism from much of the travel industry. Many in the industry – including the American Society of Travel Agents – see it as an intentional attempt by American to prevent simple comparisons with other airlines’ fares for comparable itineraries.
More information on the discontinuation of American’s relationship with Orbitz is available at www.aa.com/orbitz.
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