Helsinki-Vantaa Airport is rearranging the way it handles flights and passengers. From Wednesday, August 5 Helsinki-Vantaa no longer will have separate domestic and international terminals: Flight departures and arrivals will be handled according to the terminal at which each airline operates.
Flights will be operating out of the new Terminals 1 and 2. The terminals’ check-in and security control areas have been expanded and improved. The baggage claim and passenger pick-up areas have also been updated. In addition to this, new cafés, shops and other services will be opened in the autumn. Some of the services will be open at the beginning of August and the rest will follow in the autumn.
Some 15 airlines will move to new terminals. Airlines such as Blue1, SAS, Lufthansa, KLM and Brussels Airlines will move from the international terminal to the domestic terminal, which is now the new Terminal 1.
The airport’s biggest tenant airline, Finnair will concentrate its traffic and customer services into Helsinki-Vantaa’s Terminal 2 (T2), where Finnair’s oneworld alliance partners and its other cooperating partner airlines will also be located.
“After the move, Finnair check-in and departure gates will be much closer to each other. Distances from one to the other will be cut, in some cases from as much as a kilometre to as little as several dozen metres,” says Markku Remes, Finnair’s customer experience development manager. “Finnair staff and facilities will serve our customers under a single terminal roof in the future.”
All of Finnair’s domestic and international traffic will be handled at terminal T2 from August 5 onwards. When passengers arrive on domestic flights, their baggage will be delivered the airport’s arrivals area 2.
Check-in to most Finnair flights is in T2’s largest hall T2, at check-in desks 201-232. Check-in to Finncomm Airlines flights will be mainly at desk 217.
However, check-in to Finnair’s intercontinental flights departing between 12:00 and 19:00 will be in Departure Hall 4, at check-in desks 411-419.
Check-in to Finnair Leisure flights will also be in T2, mainly at the check-in desks 201-232, but check-in area 411-419 will also be used.
A special service desk is available for families with children and other special passengers who are checking in at check-in area 201-232. Check-in desk 216 is marked with the words Special Passengers and with corresponding symbols. This desk may also be used by children travelling as unaccompanied minors and by others needing special assistance, such as customers using wheelchairs.
Information about the correct check-in area can be found on the big information boards and screens in Terminal 2. Due to the changes and construction work at the airport, passengers are advised to arrive at the airport well in advance of their flights during the coming months.
Finnair recommends that passengers use its internet or text-message check-in services or the check-in kiosks at the airport. The check-in kiosks can also be used when passengers are taking special items of baggage like sport equipment. For Finnair’s scheduled international flights, there are check-in kiosks in Helsinki-Vantaa’s Terminal 2 at departure halls 2 and 4.
Passengers can check their departure terminal before arriving at the airport at www.helsinki-vantaa.fi. Tickets also show the correct departure terminal.