Delta Air Lines is adding new elements to its U.S. transcontinental service, offering customers traveling between New York JFK and Los Angeles, San Francisco...

Delta Air Lines is adding new elements to its U.S. transcontinental service, offering customers traveling between New York JFK and Los Angeles, San Francisco and Seattle more in-flight dining and entertainment options.

Delta Air Lines Boeing 757-200 N647DL is photographed on final approach to Vancouver International Airport

Delta Air Lines Boeing 757-200 N647DL is photographed on final approach to Vancouver International Airport

 


New service offerings on Delta Air Lines’ transcontinental flights will include:

● Sparkling wine in BusinessElite;

● Copies of The New York Times, The Wall Street Journal and USA Today for BusinessElite customers, beginning in late spring;

● BusinessElite express meals; beginning this fall;

● Complimentary headsets for all customers seated in Economy Comfort and Economy;

● Free beer, wine, spirits and premium snacks in Economy Comfort in April;

Delta Air Lines, the world's second-largest airline in 2011, operates 58 Boeing 767-300ERs on long-haul international routes and 16 767-300s on domestic routes. The carrier also has various other long-haul aircraft types

Delta Air Lines, the world’s second-largest airline in 2011, operates 58 Boeing 767-300ERs on long-haul international routes and 16 767-300s on domestic routes. The carrier also has various other long-haul aircraft types

 

● Complimentary movies and on-demand TV shows in Economy, plus free HBO selections and new release movies for customers seated in Economy Comfort, starting this summer;

● 375ml bottles of Hess Select Chardonnay and Meiomi by Belle Glos Pinot Noir available for purchase in Economy Class, beginning in March;

● Starbucks coffee for all transcontinental-service customers, beginning this summer;

● An expanded movie and on-demand TV library, with up to 100 movies to choose from;

● An upgraded food-for-purchase menu including more child-friendly and healthy options, beginning this fall; and

● All transcontinental flights out of New York JFK will depart from Terminal 4, Delta’s new international terminal, which opens in May.

Delta Air Lines is now featuring fully lie-flat beds in the BusinessElite-class cabins of its long-haul aircraft, including a dedicated Boeing 767-400ER with which the airline is adding a third daily flight between New York JFK and London Heathrow airports

Delta Air Lines is featuring fully lie-flat beds in the BusinessElite-class cabins of its long-haul and transcontinental-service aircraft

 

“In addition to product elements such as full flat-bed seats and in-flight Wi-Fi, sometimes it is the smaller, more personal touches that really make the flight experience an exceptional one,” says Joanne Smith, Delta’s senior vice president – in-flight service.

Delta Air Lines is also launching ‘Ideas In Flight’, a program through which Delta will test new products and services and gather real-time feedback from customers on board and via Facebook.

“Ideas In Flight puts customers at the heart of our process. They know better than anyone what it takes to make flying better and their valuable insights and feedback will help shape new initiatives as we continue to innovate and improve the travel experience,” says Tim Mapes, Delta’s senior vice president – marketing.

Customers may participate by accessing the Ideas In Flight website for free while onboard transcontinental flights, via in-flight Wi-Fi and through the dedicated tab on the Delta Facebook page.

Delta Air Lines is spending $1 billion on fleet-efficiency and customer-experience improvements from 2010 through mid-2013. The improvement programs include installing blended winglets on more than 170 Boeing 767-300ERs, 757-200s and 737-800s to extend aircraft range and improve fuel efficiency by up to 5 per cent

Delta Air Lines is spending $1 billion on fleet-efficiency and customer-experience improvements from 2010 through mid-2013. The improvement programs include installing blended winglets on more than 170 Boeing 767-300ERs, 757-200s and 737-800s to extend aircraft range and improve fuel efficiency by up to 5 per cent

 

Delta recently announced plans to introduce full flat-bed seats in the BusinessElite cabin of all transcontinental flights operating between New York and Los Angeles, San Francisco and Seattle, from March.

The airline will operate its transcontinental flights using a combination of Boeing 757 and Boeing 767 aircraft. The first transcontinental-configured 767 will begin flying in March, between New York JFK and Los Angeles.

By June, four of Delta’s seven daily flights between JFK and Los Angeles, and one of five daily flights between New York and Seattle, will be operated by Boeing 767s featuring flat-bed seats in their BusinessElite cabins.

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